What is Incident report (IR)?
A security incident report is a written record of a single specific event on a site (a theft, injury, trespass, alarm, or property damage), documenting what happened, when, who was involved, and what action the guard took.
Also called: IR, security incident report.
What belongs in an incident report?
- What happened, in plain factual language
- Exact time and location
- People involved, including witnesses
- What the guard did in response, and in what order
- Whether police, fire, or medical services were contacted
- Whether anyone was injured
- Photo or video evidence where it exists
- Severity, and whether follow-up is required
When should a guard file an incident report?
Anything that could generate a claim, a police report, an insurance question, or a client complaint warrants its own incident report, even when the guard resolved it and nothing came of it. The cost of an unnecessary report is a few minutes; the cost of a missing one is the ability to prove what happened.
How GuardOps handles incident reports
Guards file incident reports from the mobile app with photo and video evidence attached. Reports carry a severity level and move through an explicit status track (open, investigating, resolved, closed), so nothing is silently dropped. High-severity submissions notify supervisors immediately rather than waiting for someone to check the dashboard.
See incident reporting in GuardOps
See incident reporting in GuardOpsRelated terms
Proving this on your own sites
GuardOps captures GPS-verified clock-ins, DAR and incident reports, and patrol checkpoints, then exports the record as client-ready proof.